Information Notice

This Notice is designed to provide you with information regarding the collection and processing of your personally identifiable information when using BlackBerry’s products and services. For further information regarding BlackBerry’s privacy and data management practices please refer to our Privacy Policy (note that the terms of our Privacy Policy may be updated from time to time).

What information does BlackBerry collect?

ICCID, BSN, PIN, IMEI, or Device Serial Number information may be collected. Your name, email address, and phone number may also be collected. As part of troubleshooting with our Customer Support team, we may also request device logs.

How is this information used?

BlackBerry uses the above information to fulfil technical support and warranty obligations as set forth in the Hardware Limited Warranty, Radar Device Limited Warranty, and End User License Agreements, details of which may be found at and . The above will be used to respond to your support inquiry, and will not be sold, leased, or otherwise distributed to third parties.

Where will my information be stored and for how long?

The above information will be stored within the United States and Canada, in accordance with the EU’s General Data Protection Regulation Adequacy Decisions. Your data and record of your interaction(s) with BlackBerry Customer Support may be retained for the purposes of ensuring future Customer Support interactions are managed in accordance with your account history, and for reporting on common customer support inquiries.

Rights to your personal information.

As a data subject you may request a copy of your personal information, have that information corrected where incomplete or inaccurate, or have it erased (note that erasure may disable the proper functionality of BlackBerry’s services).

How to contact us.

If you have questions, concerns, or wish to request access to your personal information pursuant to applicable privacy or data protection laws please contact BlackBerry either by email or in writing, we endeavor to respond within two days.