Contact Customer Support Team - BBM

In order to help you with your BBM inquiry as quickly as possible, we ask that you provide all information as requested in this form. The more details you can provide, the better, as it will help us to best understand what you are experiencing.

If you require assistance with BBM on Android, iOS, or Windows phone, please click here (*note - if your issue is related to transferring BBM contacts from a BBOS or BB10 device to an Android, iOS, or Windows Phone, please click here for more information).

Privacy policy

By submitting this request for support, you agree that BlackBerry is providing this support: 1. for a limited time at no charge to you, and 2. BlackBerry may suspend or discontinue the support at any time in its sole and absolute discretion. Additionally, the support is being provided subject to the disclaimers of warranty and limitations of liability and other applicable terms contained in the BBM Terms of Service or BlackBerry Solution License Agreement, whichever you accepted. This site may, for convenience, provide links to another company’s web site, and if you choose to access such web site, you do so entirely at your own risk because BlackBerry does not control or endorse any content on that other company’s site and does not provide any representation, warranty or guarantee regarding the quality, accuracy, reliability, completeness, currency, timeliness, non-infringement, or fitness for any purpose of any such web site or the content on it.

Read the BlackBerry Solution License Agreement

Read the BBM Terms of Use